This Privacy Policy explains how CONVERGE (“CONVERGE,” “we,” “us,” or “our”) collects, uses and protects personal information when you visit our website, contact us through it, or otherwise get in touch with us.
Our website is operated by CONVERGE and deployed through Netlify. Our domain is managed through Squarespace. How we use cookies and similar technologies is explained separately in our Cookie Policy.
1. Information We Collect
Information You Give Us
When you contact us through the form on our website, we collect the information you choose to provide:
- Your name
- Your email address
- Your company or brand
- What you would like help with
If you email us directly, or we go on to work together, we will also hold the information you share with us in those conversations, such as your contact details, project information and any materials you send.
Information Collected Automatically
When you visit our website, our hosting provider processes standard technical information needed to deliver the website and keep it secure. This may include your IP address, browser and device type, the pages requested and the date and time of your visit.
Our website loads its typefaces from Google Fonts. When a page loads, your browser connects to Google's servers, which receive your IP address and basic browser information in order to deliver the fonts.
At present, our website does not use analytics or advertising cookies. If that changes, we will update this Privacy Policy and our Cookie Policy.
2. How We Use Information
We use personal information to:
- Respond to your enquiry and continue the conversation you started
- Understand your needs and prepare proposals or recommendations
- Deliver, manage and support projects you have engaged us for
- Keep our website working, secure and protected from spam and misuse
- Meet our legal, accounting and administrative obligations
We do not sell your personal information, and we will not add you to a marketing list simply because you contacted us.
4. Client Work and Our Portfolio
Our website features work we have created with and for our clients, including case studies, brand materials and imagery that may show the people behind those brands.
We share client work with our clients' permission. If you appear in work shown on our website and have a question or concern about it, kindly contact us and we will review it promptly.
5. How Long We Keep Information
We keep personal information only for as long as we need it for the purpose it was collected.
Enquiries are kept while we are in conversation and for a reasonable period afterwards, in case you return to the project. Information connected to client work is kept for the length of the relationship and as long as needed afterwards for legal, accounting or record-keeping purposes.
When information is no longer needed, we delete it or make it anonymous.
6. How We Protect Information
We take reasonable steps to protect personal information from loss, misuse and unauthorized access. Our website is served over a secure (HTTPS) connection, and access to the information we hold is limited to the people who need it.
No method of transmitting or storing information online is completely secure, so while we work to protect your information, we cannot guarantee its absolute security.
7. Your Choices and Rights
You can contact us at any time to:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information, where we are not required to keep it
- Withdraw your permission for us to use your information, where we rely on it
- Ask us to stop contacting you
We may need to confirm your identity before acting on a request, and we will respond within a reasonable time.
8. International Visitors and Transfers
CONVERGE is based in The Bahamas and welcomes clients and visitors from The Bahamas and other countries.
The Bahamas' Data Protection (Privacy of Personal Information) Act, 2003 establishes requirements for the handling of personal information by organizations within its scope.
Some of our service providers, including our hosting provider, may store or process information outside The Bahamas, such as in the United States. Where this happens, we rely on providers that take reasonable steps to protect that information.
Where applicable law provides additional rights or protections, those rights are not limited by this Privacy Policy.
9. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, kindly contact us and we will delete it.
10. Third-Party Websites
Our website links to other websites, including the websites of clients whose work we feature. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, services or business practices change.
When we make material changes, we will update the “Last Updated” date at the top of this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, kindly contact us:
